Hyperlocal Online Community Tip #2: Content Comes First

One thing I’ve noticed is that as soon as some people start thinking about creating an online community for their town or neighborhood, they want to know how much money they can make off of the advertising.

I have to admit that making money was never a priority when I created my site. First and foremost, I just wanted to share information with the folks in my town and connect with some of my neighbors. I focused my energy on writing blog posts that would generate discussion (new businesses, restaurants and crime are usually the clear winners in this category) and connecting with the members who took the time to join my site and share their thoughts.

As I continued to do this, my traffic began to increase, the conversations became more lively and more members joined the site. Today, we get approximately 10,000 visits per month.

It wasn’t until a few months ago that I started selling advertising on the site and when I did start selling ads, I researched what other sites similar to mine were charging to ensure that my prices were fair and reasonable for small, local businesses.

While some people do make a living off their hyperlocal online communities, these lucky individuals are few and far between. And if you start your site with the primary intent of making money, chances are that you’ll probably be disappointed with the results.

Focus on content and making connections with your members first. If you do this well, the traffic and advertisers will come when the time is right.

Tips for Building Online Communities – Panel Discussion

A few weeks ago, I was invited to speak at the Making Media Connections Conference about building and maintaining successful online communities. Not only was I flattered that conference organizers reached out to me, but I enjoyed having the opportunity to talk about my experiences managing LiveHereOakPark.com, why I chose Ning and how I encourage member participation.

Making Media ConnectionsThe moderator asked some great questions and the other panelists also had some excellent tips to share. If you want to learn more, you can play the podcast using the link below or visit the WBEZ Website to download it to your desktop.

Audio file: Building and Maintaining Online Communities

Hyperlocal Online Community Tip #1: Creating a Community Takes Time

It’s been a shamefully long time since I’ve blogged on this site, but after receiving a number of inquiries over the last few months about the ins and outs of running a hyperlocal online community like Live Here Oak Park, I thought it was time for me to write another post.

The majority of people who have contacted me have been interested in creating similar networks for the communities where they live and they typically have questions about time, revenue, content, promotion, member engagement and staffing. So here is the first of an ongoing series of tips based on my experience starting with my thoughts on the required time commitment.

When I first created my site, I spent a good two to three hours per night looking for content on the web I could blog about, writing blog posts, commenting on budding discussions, welcoming new members, sending personalized e-mail messages to invite folks to join the site and finding interesting Oak Parkers to follow on Twitter.

Now, that the site is up and running with more than 560 members, I spend about a thirty minutes to an hour night online. Much of this time is spent conducting my usual community manager activities, but it also includes engaging with my members as a regular Oak Park resident. I comment on photos I like, add my two cents to discussions, and post interesting events and news to the Live Here Oak Park Facebook page and Twitter account. For me, it’s part work and part play, and all fun, but it still takes up good amount of my free time.

So I would say that if you’re not sure if you have the time, stamina or passion to get your hyperlocal online community going, think long and hard before you get started.

Creating a Community for a Community

A few weeks ago, Ning asked me to write a guest post about my network, Live Here Oak Park. Here’s what I wrote:

Many of us probably remember the song sung by the beloved, sweater-wearing children’s show host, Mr. Rogers where he asked “Who are the people in your neighborhood?” Well, as I’ve discovered, creating a Ning Network for the community where you live can be a great way to find that out.

Eight months ago, I started Live Here Oak Park with the hope of creating a virtual community for the residents of one of the most vibrant, diverse and well-known Chicago suburbs. Along the way, I’ve been lucky enough to learn a thing or two about some of the unique ways to develop a growing neighborhood network.

Getting the word out

When I first launched the site, I discovered that as a network creator with a local twist, I had access to several useful websites I could use to help attract new members, share my content across the web and get Google-friendly inbound links.

First, I submitted my network’s blog RSS to Outside.in.com a city-specific news aggregation site. As a result, the blog post headlines would automatically appear along with other articles about my town. Readers were then directed back to my Ning Network to read the full stories. Second, I joined Placeblogger, a location-specific blog directory that allows members to provide a short description of their blog and submit their RSS feed to the site.

Making connections

I knew it wasn’t enough to just put my content out on the web. I needed to start connecting with folks and invite them to check out the blogs, discussions, events and photo albums on the site. At the same time, I also needed to keep them engaged once they became members.

In the beginning, I used location-specific Twitter search sites such as LocalTweeps, Twellow and Monitter to find Oak Park people to follow. Today, 90 percent of all of my tweets direct people to content on my network and Twitter is my second highest source of traffic.

I also created a Facebook Fan page for my network. I added the Facebook logo to my front page and also ran a very low budget (I’m talking twenty bucks) ad campaign on Facebook. The Facebook ads allowed me reach people within my immediate area, maximizing the likelihood that I’d be able to convert fans to active network members.

In addition to Twitter and Facebook, I used the broadcast e-mail feature on my network to send monthly “What You May Have Missed” messages to my existing members to highlight some of the most popular discussions or events and give those who may have become inactive a reason to come back.

Going low-tech

The beauty of having a local Ning network is that I could also apply some low-tech tactics to build awareness and engage members.

For me, this included putting flyers up in local businesses. I also created a jazzy T-shirt for my network that I wore to local events, the gym and any place people would be staring at my back for more than a few seconds.

Because my members all live within 10 minutes of each other, we’ve used the Events feature on the network to organize several meetups at a local coffee shop. Not only does it strengthen members’ connection to the each other because they’re no longer talking to strangers, but it helps generate buzz about the network as members discuss plans for attendance or talk about how much they enjoyed the event. To continue the fun, we typically take photos at our meetups and post them on the site along with a recap of the event.

Enjoying the rewards

Creating a Ning network for my town has been an awesome experience. Members have thanked me for creating the site and giving them a place to connect with other residents. And I have to admit that it’s done the same thing for me too. Not only have I learned more about my community and become more involved, but I’ve met a bunch of very cool people along the way.

Discovering Twitter

When it comes to Twitter, I’m willing to admit I was a little late to the party. I’d heard about it, but I didn’t really get it. I wondered why I needed another way to tell people what I was doing when I already had Facebook.

But as soon as I launched my Oak Park social network, I realized I needed a way to get the word out about my site and connect with other people in the area. Within a week, I had read everything I could find about Twitter from getting started and finding followers to etiquette and apps. One of the most useful resources I discovered was Mashable.com. If you’re interested in social media and you haven’t visited Mashable yet, all I can say is hurry and do it now! It has everything you need to know about what’s going on in the social media space as well as plenty of helpful tutorials.

Once I felt like I had done my research, I set up my Twitter account, created a spiffy background using Twitbacks, downloaded TweetDeck, signed up for LocalTweeps and got to work. At first, I felt like I was trying to decipher a foreign language with all the @replies and RTs. But once I got the hang of it, I began to realize Twitter goes far beyond people talking about what they had for breakfast.

Depending on who you follow and who’s following you, it can be a powerful tool for receiving important or interesting info, sharing your own two cents and connecting with others.

Because I use Twitter for different purposes, I now have a work account and a personal account. If someone happened to stumble upon my work account, they’d probably think I was the most pathetic Tweeter out there with a paltry 16 followers and 1 outbound tweet. But there’s a method to my madness because I use this account primarily as an RSS feed. I follow folks who share information that is relevant to my job (one of my favorites is @Trendtracker). I’m not particularly interested in engaging in conversation. I just want to read their information.

The real magic happens on my Oak Park Twitter account where I’ve built a steadily growing list of nearly 300 followers from the Oak Park area (none of whom did I know before joining Twitter). Here, I find out about what’s going on in the village, talk about local events and tweet about recent activity on livehereoakpark.com. It’s been a great way to connect with a ton of very cool, interesting people and I’ve learned a lot about my community along the way.

Looking back to my pre-Twitter life five months ago, it’s hard to imagine how I found out about anything. Now useful information is coming to me, 24 hours a day.

Techie Stuff: Choosing Your Platform

I’ll first say that I don’t consider myself to be a super techie person.  I’m not totally clueless considering that I did get a first generation iPhone and can write some basic html, so I suppose I’m somewhere in between.  As a result, my web adventure has required me to become more knowledgeable about technology, especially as it relates to Web sites and the Internet.

My Ning network at livehereoakpark.com isn’t my first foray into Web site and social network creation.  My earlier, and now defunct, social network for folks moving to and living in Chicago proved to be an enlightening lesson about what not to do when creating a Web site.

One of the biggest mistakes I think I made with my first social network was choosing the wrong platform to create my site.  I had much loftier goals for my original Web site so I enlisted a Web design firm to help me create it.  And my first mistake was going with their recommendation to use Drupal to create the site.

Supposedly, Drupal is a great platform because it’s highly customizable with modules out the wazoo that can make your Web site sparkle and shine.  What I didn’t realize at the time is that Drupal stinks if you aren’t an expert at writing code.  As a result, the site became a voracious money pit as I tried to customize the site so that it would do what I wanted.  Need to make the php bulletin board look like the rest of the Web site? Cha ching!  Want to allow members to receive notifications when someone responds to their forum topic? Cha ching!  Need instructions on how to back up the Web site? CHA CHING!

So when it was all said and done, I learned a few valuable lessons about choosing the right platform to create your Web site or social network:

  • Thoroughly research the free stuff first.  You might be pleasantly surprised.  You may also realize that you need fewer bells and whistles than you think.
  • Be wary of Web sites designed by professionals if you’re the one who’s going to maintain it.  If you’re like me with just basic html capabilities, try to choose a platform that is as goof proof as possible.
  • Know when it’s time to admit defeat.  After wrestling with Drupal for more than six months, I decided to cut my losses and shut down the site.  I could have kept at it, but in the end, choosing the wrong platform proved to be a costly mistake.

About six months after shutting down my Chicago social network, I created livehereoakpark.com on a whim.  I decided to go with Ning (which is what I should have done in the first place) and kept it simple.  Ning does all the work for me and I get to focus on creating great content and connecting with my members instead dealing with all the techie stuff.

Welcome to Web 2.0 – My First Post

During the last year and a half, I’ve been dabbling in the wild world of social media and Web 2.0 during my free time.  Along the way, I’ve learned a few things, both from successes and failures. I wanted to create a place were I could share some of my experiences and thoughts. Hopefully some of you out there in cyberspace will find this information useful and maybe you’ll even feel compelled to share some war stories of your own.

So before I get into the good stuff, I’ll say a few things about myself.  Right now, I manage an online community for people living in and around the Chicago suburb of Oak Park at livehereoakpark.com. I created the site in June of this year and it’s growing nicely.  It’s part hyperlocal blogging, part discussion forum, part local events calendar and all fun!  

I’m also a fairly active Twitter user (@Oakparkerr), which amazes me because prior to June, I’d never even seen a Twitter page.  Now, 280 followers and 1,300 tweets later, it’s become part of my daily life.  I’ve learned new things, met cool people and developed a serious case of ADD to boot.

So I think that’s about it for now.  Tune in next time as I begin to share some of my web adventures.

Follow

Get every new post delivered to your Inbox.